This chronicles an incident I had with Hampton Inn. The following is as factual and as accurate as possible from my point of view. If Hampton Inn or anyone else has any comments as to the facts or accuracy of the following I will be glad to include those comments here if they like. Also, if anyone else has any Hampton Inn horror stories I'll be glad to include them here. Send any comments to Marshall Lake On July 7, 2009 I made special advanced reservations at Hampton Inn in Johnson City, NY for the nights of July 24 and July 25, 2009. While making the "special advanced reservations" I received a special rate while agreeing that the payment for the reservations were non-refundable. Sometime around July 21 I became aware that I required back surgery. The surgery was scheduled for July 28 and in the meantime it was impossible for me to travel in the car for anything other than short distances. I called Hampton Inn to cancel my reservations. I was told that the only way I could cancel my "special advanced reservations" and receive a refund was if I were in the hospital on the days of my reservations. I explained that I could not travel but that wasn't good enough. I asked to speak to a supervisor and was forwarded to the supervisor's (Valerie Scott) voice mail. I left a message. After a couple of days of not hearing back from the supervisor I called again and left another voice mail message. A day later Valerie Scott returned my message and refused to give me a refund (and in a rude way I might add). I asked to speak to Valerie Scott's supervisor and was given the number for Evonne Mouvee. I called and left a voice mail message. As of September 22, 2009 I have not heard back from Evonne Mouvee. I called customer service for Hilton Corporation (Hampton Inn is part of Hilton Corp) and was told that they could not help me. On July 25, 2009 I wrote letters to Hilton Corporation in Carrollton, TX, to Blackstone Group in NYC, NY (the parent company of Hilton Corp), to the Better Business Bureau, and sent an email to guest_assistance_team@hilton.com. To this date (September 22, 2009) I have heard back only from the Better Business Bureau. I travel frequently and have always looked to stay in Hampton Inn first. Not anymore. I realize that technically Hampton Inn is not in the wrong here but considering all the business I have given them I feel that I should be shown some consideration. I haven't even received as much as an acknowledgment from Hampton Inn's email customer service, their brick & mortar customer service department, or from their parent company's customer service department. Update - December 19, 2009 The credit card company (Discover) which I used to purchase the reservations is negotiating with Hilton on my behalf. Hilton has noted in writing that if I send them a doctor's note saying that I could not travel on the days in question then they would refund the purchase price of the reservations. I sent a doctor's note and still Hilton has denied my request for a refund. Discover is continuing to negotiate with Hilton. To this date I still have not heard directly from Hilton. All correspondence (after July 25, 2009) between Hilton and myself has went through Discover. Update - February 2, 2010 On January 30 I heard from Discover that my case with Hilton is permanently closed as far as they are concerned. And they closed the case in the merchant's favor. I called Discover's contact at Hilton later on January 30. At that time I learned for the first time that the doctor's letter I uploaded to them was illegible. I sent Hilton a new upload. On February 1 the contact person at Hilton advised me that I will be getting a credit from Hilton within two weeks. So, things seemed to have worked out. Still, I have a bad taste in my mouth and don't know when/if I will be staying at a Hilton-owned property again. Update - March 3, 2010 On February 3, 2010 Hilton officially issued me a credit.